Privacy Policy & Terms of Site Use

At Kitchen Art, we value and respect the privacy of our visitors and we are committed to protecting your privacy. The information you enter on our site is held in strict confidence between you and us. We do not sell or rent your personal information to others. We do not trade or share your personal information with others. This privacy statement discloses that the information you provide on our contact form is used only to respond to your questions and requests.

FERGUSON PRIVACY & SECURITY POLICIES

Last updated: November 18, 2022

This Privacy Policy describes the data privacy practices of Ferguson Enterprises, LLC, (“Ferguson,” “We” or “Our”) for the personal information collected when You (“You” or “Your”) visit Our website – www.ferguson.com – or its component pages, the Ferguson App, and any other website, app, branch, store, or showroom to purchase a product or service made available by Ferguson (collectively, the “Website”). Ferguson is part of the family of companies (the “Ferguson Group”). We may share Your personal information internally within the Ferguson Group so that We can personalize Our interactions with You and provide You with the information and/or offers tailored to Your interests.

At Ferguson, We value and respect Your right to privacy and Your right to understand how certain information that relates to You is being collected and used. This Privacy Policy describes the personal information Ferguson collects, how that information is used, when and why that information is shared, and what Your rights are regarding Your personal information.

By using the Website, You consent and agree to the terms of this Privacy Policy and the associated Terms of Site Use, as well as the collection, use, and disclosure of information as set forth in this Privacy Policy and the Terms of Use.

IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS PRIVACY POLICY AND OUR TERMS OF USE (INCLUDING ANY MODIFICATIONS THERETO), DO NOT ACCESS OR USE OUR WEBSITE OR PROVIDE PERSONAL INFORMATION TO US. HOWEVER, THIS PRIVACY POLICY AND THE TERMS OF USE WILL APPLY TO ALL OF YOUR INFORMATION AND ACTIONS PRIOR TO EXITING THE WEBSITE.

The Website is a general audience website for use by adults age 18 or over, and is intended for use solely by individuals in the United States. The Website is not designed or intended for use by persons under the age of 18.

If You are applying for a job with Ferguson, please review the Applicant Privacy Notice provided at the bottom of the “Careers” page that is accessible using the link under “Company Info” at the bottom of the Ferguson homepage. This Privacy Policy does not apply to information provided by applicants for employment.

COLLECTION AND USE OF PERSONAL INFORMATION

Ferguson, on its own or through authorized service providers, contractors and third parties, may collect and use the following categories of personal information from and about users of the Website:

Individual identifiers and information – such as information that You provide for the purpose of registering with the Website or creating an account (e.g., Your real name, email, address, telephone number, other contact information, username and password, mobile phone number);
Commercial information – such as information We collect during Your online shopping sessions (e.g., items added to Your cart, online purchases, online product reviews, product preferences or specific interests, items not purchased, and any promotional information related to the session);
Transaction information – such as information associated with transactions conducted over the Website, including method of payment, credit/debit card or bank account information, and shipping information for order fulfillment;
Computer, internet and network activity information – such as information We obtain from Your use of the Website (e.g., Your server log information, queries or searches, browsing history, internet protocol address, unique device identifiers, and mobile network information);
Other electronic information – such as information from communications with Us and other user-generated content submitted by You to Us through e-mail, chat, telephone, and social media channels; and
Marketing and promotional information – such as information You provide for the purpose of enrolling or participating in any programs, promotions or contests offered by Ferguson.

Ferguson and its authorized service providers, contractors and third parties obtain these categories of personal information through Your use of the Website and from the following sources:

the information You provide directly to Us or to our authorized service providers and contractors (e.g., payment processors, shipping services, etc.);
the information from devices you use to access the Website; and
the information that is automatically collected about You by Us and our authorized service providers and third parties as a result of Your use of Our Website, including digital tracking tools such as cookies and similar technology; and
the information obtained by third parties (e.g., LinkedIn, Bing, MNTN (Steelhouse), Facebook, and Google) as a result of the use of Our Website and other websites.

Ferguson, on its own or through authorized service providers and third parties, may use Your personal information that You provide to Us or that is collected about You for various business or commercial purposes, including to:

administer this Website and present the Website and its contents to You, as well as to facilitate and improve Your experience on the Website;
process Your registration and manage Your online account;
personalize the Website for You;
enable Your access to use the Website and its services;
provide You with products and conduct transactions (including purchases and returns);
process payments;
process, fulfill, and ship purchase requests, and complete returns and exchanges;
send You statements and invoices;
send You advertising, promotional and marketing communications, including direct mail and direct email, and process promotions, surveys, contests, giveaways, sweepstakes, and related prizes or incentives;
provide You with product and service recommendations based upon your interests;
contact You or communicate with You;
address customer service issues You may have;
protect against fraud and unauthorized transactions;
create analytic reports; and
perform internal systems diagnostics, analysis, monitoring, debugging, and troubleshooting.

In addition, Ferguson may disclose Your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise, or defend its legal rights. Ferguson may also disclose Your personal information in connection with negotiations for or any actual sale, acquisition, or transfer all or a portion of Our business or assets.

Please note that if You voluntarily submit any personal information for posting on Our Website or any other website (including without limitation any social media website), the information may become publicly available and can be accessed and used by Us and by others. Therefore, You should use care before posting any personal information online.

PERSONAL INFORMATION PROVIDED TO OTHER PARTIES WORKING WITH US

We partner with authorized service providers, contractors and third parties as an essential part of Our business operations, which allows Us to make the Website available, offer products and services to You, process and deliver Your orders, and provide information and promotional material about products that may be of interest to You.

Ferguson does not sell or share your personal information in exchange for money.

A. SERVICE PROVIDERS AND CONTRACTORS:

Ferguson employs authorized service providers and contractors to assist with Website operations, online transactions, marketing, and analytics (such as for Website hosting, search engine optimization, customer relationship management, payment card processing services, advertising and marketing services, order fulfillment and delivery services, cloud storage services and other third-party technology services). Ferguson and these authorized service providers collect personal information and non-personal information, which may be provided to Ferguson or to these authorized service providers and contractors, including Your interests and online purchase behavior, what You have liked and clicked, and whether You have completed or abandoned a purchase. Ferguson may also provide Your personal information to its authorized service providers and contractors to facilitate processing, and fulfilling and delivering Your order.

An authorized service provider or contractor receiving any of Your personal information from Ferguson is required by written contract to use and maintain that personal information only as authorized by Ferguson and in accordance with the terms of this Privacy Policy.

B. THIRD PARTIES:

Ferguson shares Your personal information – (i.e., Individual identifiers and information, Commercial information, Transaction information, Computer, internet and network activity information, and Marketing and promotional information) – with certain authorized third parties that provide interest-based and other targeted advertising or marketing services to Ferguson. These business partners use this information to provide You advertisements that are tailored to Your individual interests, as described in more detail in the section “Interest-Based Advertising And Other Targeted Advertising“.

OTHER INFORMATION COLLECTED

Ferguson, on its own or through authorized service providers, contractors and third parties, may also collect and use other information from and about users of the Website that does not specifically identify the user individually. Without limitation, this may include:

purchase interests and purchase history information;
preferences information (including marketing and communication preferences);
information from Your internet browser whenever You visit or use the Website (sometimes call “Log Data” or “Log Files”);
device information and usage data;
internet service provider;
referring and exiting websites and pages;
operating system;
which pages You visit on Our Website; and
the time and date of Your visit and use of Ferguson’s pages.

SENSITIVE PERSONAL INFORMATION – NOT COLLECTED

We do not collect, nor do We request or require that You provide any sensitive personal information (e.g., social security number, driver’s license number, state identification card, passport number, information related to racial or ethnic origin, political opinions, religious, philosophical, or other beliefs, information related to sex life or sexual orientation, health data, biometric or genetic characteristics, criminal convictions and offenses, trade union membership, or specific geolocation), and You should not send Us and should not disclose to Us any sensitive personal information on or through the Website or otherwise.

AGGREGATING AND COMBINING INFORMATION

At times, We may aggregate certain personal information and/or non-personal information in a manner that does not identify You to determine information about Our customers, including product trends, sales histories, and where Our customers are located.

We may also combine personal information with non-personal information. If We do so, We will treat such combined information as personal information.

USING NON-PERSONAL INFORMATION

Because non-personal information does not identify You individually, We may collect, use, and disclose non-personal information for any lawful purpose in Our sole discretion.

SMS / TEXT MESSAGING

Ferguson may use SMS / TEXT MESSAGING to communicate with you, send order information, and provide promotional materials. MMS (multimedia message service) is used to send messages of product photos to and from the user. You must opt-in and provide a valid mobile phone number to activate this service, and after activating, You can opt-out at any time and discontinue the messaging service.

Ferguson does not charge for its SMS or MMS services. However, Your wireless service provider may apply package deductions and message / data rates to all SMS or MMS messages and rates differ from carrier to carrier. Please contact Your wireless service provider to inquire about the details specific to Your plan. Message frequency will vary by user.

If You need any further assistance, please contact Us at (888) 222-1785 or email customer.support@ferguson.com.

COOKIES, BEACONS, AND OPTING OUT

Ferguson, its authorized service providers, and certain authorized third parties use digital tracking tools such as cookies and similar technology when You use the Website (e.g., cookies, web beacons and single-pixel GIF files). Cookies are small files that are transferred to Your device’s hard drive through Your internet browser that enables the Website’s or authorized service providers’ or third parties’ systems to recognize Your browser and capture and remember certain information. This helps Us to improve Your access to Our Website, identify repeat visitors, help ensure the authenticity of registered users, target advertising, provide the mechanism for online shopping, and enable Website traffic monitoring.

We use session-based cookies and persistent cookies. Session-based cookies will last only as long as Your web browser is open, and are deleted when You close Your browser. A persistent cookie will last until it expires or until You delete it. At times, Ferguson administers the use of cookies (called first-party cookies) and tracking technologies, and at times We rely upon authorized service providers and third parties to do so (called third-party cookies). These service providers and third parties may also use cookies, pixels and other identifiers to collect information that indicates how users interact with the Website (e.g., Google Analytics, Localytics, social media sites).

Using cookies helps Us do a number of things to enhance Your experience as a customer or potential customer of Ferguson, including to:

identify users and visitors to the Website, including new visitors and returning customers;
remember and process the items in Your shopping cart;
process and save Your preferences for future visits;
ensure You do not need to login multiple times through user identification tracking;
compile analytics, statistics and reports on Our Website and web traffic activity;
track and target Your interests to enhance Your experience on Our Website, including searches and web traffic adjacent to activity on the Website;
allow for integration with social media;
offer products and advertising that may be aligned with Your interests; and
provide other services related to the Website.

PUSH NOTIFICATIONS FROM FERGUSON.COM

New visitors to the Ferguson Website will receive a pop-up prompt asking if they would like to allow or block push notifications. If You all allow notifications, You have opted-in to promotional notifications. If You block notifications, You are opted out. If the pop-up prompt is closed out within a response, You will receive the prompt at the start of each subsequent session. If You wish to opt-out in the future, You can clear Your cookies to get the allow/block option again.

The Ferguson App also sends push notifications if You have opted-in to receive notifications on Your mobile device.

INTEREST-BASED ADVERTISING AND OTHER TARGETED ADVERTISING

We collect data about Your activities on Our Website for use in providing tailored advertising to you while using Our Website as well as through e-mails, texts and other direct marketing channels that We utilize. To provide You with a consistent shopping experience, We may also associate various devices You utilize (e.g., smartphones, tablets, and desktop computers) by using the with other information We have about You, Your interaction with Our Website and Your transaction history.

We may share Your personal information about activities on Our Website with advertising networks or cooperatives administered by third parties. These ad networks use this information to provide You advertisements that are tailored to Your individual interests. You can opt-out of Us sharing Your personal information with these networks and cooperatives by completing an opt-out request available through “Do Not Sell or Share My Personal Information“.

We also have partnered with certain third parties, including social media platforms, that use their own digital tracking tools, such as cookies and pixels, to track Your online activities over time and across Our Website and other websites by collecting information through automated means. These third parties will provide You with ads based upon your interests, activities, and preferences. As a result, You may see certain ads for Ferguson on other websites based on prior activities on Our Website. You may be able to disable these digital tracking tools by changing the settings for cookies on the browser for each device You use to access the Website. In addition, You may be able to opt-out of their digital tracking tools by changing Your preferences on each social media platform.

These third parties may allow consumers to opt-out of receiving advertisements through the Digital Advertising Alliance – https://youradchoices.com/control – or the Network Advertising Initiative – https://optout.networkadvertising.org/?c=1.

If You receive promotional materials or newsletters from Us, You may unsubscribe from these communications at any time by following the instructions contained in the emails You receive. You may also change Your subscription status at any time by logging into Your account and editing Your information, or by contacting Us at customer.support@ferguson.com, or using the information provided below in the “Contacting Us” section. Even if You opt-out of receiving direct marketing messages, We may still contact You about a purchase or order or in connection with other customer service activities.

In addition, We may send You direct mail or catalogs containing offers for You. If You wish to stop receiving catalogs or direct mail, You may contact Us using the information provided below or send an email to customer.support@ferguson.com. Additionally, You can use the form that is provided on the back of every catalog.

DO NOT TRACK INFORMATION

Some browsers have a “Do Not Track” feature that lets You tell websites that You do not want to have Your online activities tracked. There is currently no uniform browser signal for this feature and no industry standard on how to respond to these signals. Therefore enabling/disabling the Do Not Track feature in Your browser does not ensure that all websites You visit will respond to the request.

Ferguson does not recognize or respond to Do Not Track signals at this time. Ferguson will reassess its approach to responding to Do Not Track signals once an industry standard is established.

CONSUMER’S RIGHTS TO PERSONAL INFORMATION – CALIFORNIA

If You are a resident of California, You have the following rights:

Right to Know: The right to request information about the specific personal information collected about You (typically for the 12-month period preceding Your request);
Right to Delete: The right to have Your personal information deleted (subject to certain exceptions);
Right to Correct: The right to request correction of inaccurate personal information;
Right to Know About Sale or Sharing: The right to request disclosure of the categories of Your personal Information sold/shared and the categories of third parties receiving that information;
Right to Opt-out of Sale or Sharing: The right to direct that Your personal information not be sold to or shared with third parties for cross-context behavioral advertising; and
Right to Non-Discrimination: The right not to be discriminated against because You exercised any of these rights.

To exercise any of these rights (other than non-discrimination), please complete and submit the Data Subject Access Request (DSARs) Form or call (833) 865-0355. You may also designate an authorized agent to complete a DSARs Form on Your behalf for the Right to Know, Right to Delete, and the Right to Opt-Out.

The DSARs Form requires You to complete several mandatory fields (name, email address, etc.), select the type of request being made, and indicate whether You have made a purchase from Ferguson (or an associated domain). If You indicate that a purchase has been made, the DSARs Form includes additional mandatory fields for “ZIP Code” and “Order #”, which enables Us to verify Your identity and protect against fraudulent access to Your personal information.

Once You submit a completed DSARs form, Ferguson utilizes a two-factor identification process to verify that the person making the request is the consumer about whom We have collected personal information. The consumer is sent an email that requires clicking on a link to verify the email address and to access a portal and enter a one-time security access code. Please note that a DSARs Form is not processed until You have authenticated Your request by verifying Your email address on record and inputting the required security access code into the portal.

There may be certain circumstances when We may not completely fulfill Your request, as permitted under the applicable California statute and regulations. For example, in connection with a Request to Delete, We may need to retain certain information to complete a transaction, detect fraud, or comply with a legal obligation.

If you would like to opt-out of the sale or sharing of Your personal information by Ferguson with third parties, You can click on the link entitled Do Not Sell or Share My Personal Information. The processed opt-out preference will be implemented by Ferguson for the specific consumer account You have identified in the DSARs request.

CONSUMER’S RIGHTS TO PERSONAL INFORMATION – VIRGINIA

As a resident of Virginia, You have the following rights:

Right to Know: The right to confirm whether or not a Website is processing Your personal data and to access such personal data;
Right to Correct: The right to correct inaccuracies in Your personal data;
Right to Delete: The right to have Your personal data deleted;
Right to Access: The right to obtain a copy of Your personal data;
Right to Opt-Out: The right to opt out of the processing of the personal data for purposes of (i) targeted advertising; (ii) the sale of personal data; or (iii) profiling.

To exercise any of these rights, please complete and submit the Data Subject Access Request (DSARs) Form or call (833) 865-0355.

Once You have properly submitted a completed DSARs Form requesting Ferguson to comply with Your rights as a consumer as described above, Ferguson will attempt to authenticate Your request and if authenticated, take action on the request and provide a response as required by applicable law. Be advised that a DSARs Form is not processed until Your request has been authenticated.

There may be certain circumstances when We may not completely fulfill Your request, as permitted under the applicable statute. For example, in connection with a Request to Delete, We may need to retain certain information to complete a transaction, detect fraud, or comply with a legal obligation.

If Ferguson chooses not to take action on Your request within the initial 45-day period, You may submit an appeal by completing and submitting [this form].

OTHER WEBSITES

The Website contains links to other sites (including social media sites) that are not owned or controlled by Ferguson. Ferguson is not responsible for the content, actions, privacy policies or information privacy and security practices of any other sites and encourages You to review the privacy policies of those sites. Ferguson is not responsible for the content of linked sites, Your use of any linked sites, or any information (including Your personal information) collected, posted, used, or displayed by operators of any linked sites. In addition, Ferguson is not responsible for any third party, or their affiliates or agents, failure to use Your personal information in accordance with such third party’s privacy policy, or any contractual or other legal obligations to which such third party, their affiliates, or agents, may be subject.

INTENDED WEBSITE AUDIENCE AND NOTICE REGARDING CHILDREN’S PRIVACY

We do not knowingly collect or store any personal information from children under the age of 18, and We request that minors do not provide any personal information to Us through the Website. If a parent or guardian becomes aware that his or her child under 18 has provided Us with information without his or her consent, he or she should contact Us as set forth in the “Contacting Us” section below.

VISITORS FROM OUTSIDE THE UNITED STATES – CROSS-BORDER TRANSFER

The Website is hosted in the United States and is intended for use only by individuals in the United States who are 18 years or older. Purchases on this Website are shipped in the United States and, as a result, the information Ferguson collects is governed by applicable laws of the United States. If You are visiting the Website from outside the United States, Your information may be transferred to, stored and processed in the United States or other countries.

The data protection and other applicable laws of the Unites States may not be as comprehensive as those laws or regulations in other countries or may otherwise differ from the data protection or consumer protection laws in other countries.

By using the Website and/or providing personal information to Ferguson, You consent to transfer and use of Your personal information by Ferguson as set forth and described in this Privacy Policy and Our Terms of Use.

DATA SECURITY

The security of your personal information is very important to Us. We follow generally accepted industry standards to protect the personal information submitted to Us, and that We collect, both during transmission and once We receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while We strive to use commercially acceptable means to protect your personal information, We cannot guarantee the absolute security of the personal information provided by You or collected by Us through use of the Site.

RETENTION AND STORAGE OF PERSONAL INFORMATION

We store all categories of the personal information that We collect – (i.e., Individual identifiers and information, Commercial information, Transaction information, Computer, internet and network activity information, and Marketing and promotional information) – for as long as you have an account with Us or the period of time necessary for the Our business purposes, or as required by or permitted by applicable law.

CONSUMER’S RIGHTS TO PERSONAL INFORMATION – CALIFORNIA

If You are a resident of California, You have the following rights:

Right to Know: The right to request information about the specific personal information collected about You (typically for the 12-month period preceding Your request);
Right to Delete: The right to have Your personal information deleted (subject to certain exceptions);
Right to Correct: The right to request correction of inaccurate personal information;
Right to Know About Sale or Sharing: The right to request disclosure of the categories of Your personal Information sold/shared and the categories of third parties receiving that information;
Right to Opt-out of Sale or Sharing: The right to direct that Your personal information not be sold to or shared with third parties for cross-context behavioral advertising; and
Right to Non-Discrimination: The right not to be discriminated against because You exercised any of these rights.

CONSUMER’S RIGHTS TO PERSONAL INFORMATION – VIRGINIA

As a resident of Virginia, You have the following rights:

Right to Know: The right to confirm whether or not a Website is processing Your personal data and to access such personal data;
Right to Correct: The right to correct inaccuracies in Your personal data;
Right to Delete: The right to have Your personal data deleted;
Right to Access: The right to obtain a copy of Your personal data;
Right to Opt-Out: The right to opt out of the processing of the personal data for purposes of (i) targeted advertising; (ii) the sale of personal data; or (iii) profiling.

To exercise any of these rights, please complete and submit the Data Subject Access Request (DSARs) Form or call (833) 865-0355.

If Ferguson chooses not to take action on Your request within the initial 45-day period, You may submit an appeal by completing and submitting [this form].

UPDATES TO THIS PRIVACY POLICY

The “LAST UPDATED” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when We post the revised Privacy Policy on the Services. Your use of the Services following these changes means that You accept the revised Privacy Policy.

CONTACTING US

If You have any questions about this Privacy Policy, or would like more information, You may contact us as follows:

By Toll free number: (833) 865-0355

To exercise any rights in Your personal information, please complete and submit the Data Subject Access Request (DSARs) Form, or call Us at (833) 865-0355.

TERMS OF SITE USE

Last updated: November 18, 2022

Welcome to the ferguson.com website. These Terms are a contract between You and Ferguson Enterprises, LLC (“Ferguson,” “Company,” “We,” “Us,” or “Our”) with regard to the access and use of Our website – www.ferguson.com – and its component pages, the Ferguson Mobile App, and any other website, application, product or service made available by Ferguson (collectively, “Website”). The Website is made available to You pursuant to these Terms. Please read these Terms fully and carefully before accessing and using the Website.

If You do not agree with the Terms set forth below and Our Privacy Policy (including any modifications thereto), You should exit the Website. However, these Terms and Our Privacy Policy will apply to all of Your information and actions prior to exiting the Website.

1. GENERAL TERMS OF USE.

a) Acceptance. By accessing and using the Website, You accept and agree to be legally bound by these Terms and Our Privacy Policy [hyperlink], and all prospective amendments to the Terms and Privacy Policy. This agreement is made by You just as if it had been made in writing. If You do not agree to these Terms, do not use the Website or any of the products and services enabled by the Website.

b) Access to Your Account. You are responsible for maintaining the confidentiality of Your account and password, and for restricting access to Your computer, and You agree to accept responsibility for all activities that occur under Your account or password.

c) Amendment. We may amend these Terms from time to time in Our sole discretion. All amendments to these Terms will be effective immediately upon posting, and will include the date the Terms were last updated. Your continued access to the Website constitutes an agreement to be bound to the Terms then effective and as amended. You also agree to accept notice of posting of any amendments or new terms through Us posting such amendments or new terms on the Website. Please review the Terms periodically so You are aware of any amendments.

d) Additional Terms. Although You are always bound by these Terms and Our Privacy Policy, in using certain features, products, or services You may be bound by and subject to additional terms applicable to those features, products, or services, including without limitation Our Pro Plus Rewards Program, Returns and Cancellations Policy and Warranty Info Policy. You may review the terms and conditions of these policies by clicking on the link provided on the Website homepage or contacting Us through the methods described below. You agree that You will comply with all additional terms and conditions, and that You will comply with any and all laws and regulations applicable to Your purchase or use of any Ferguson product or service. Any and all additional terms and conditions will not change or replace these Terms regarding use of the Website, unless expressly stated. Any and all additional terms and conditions are hereby incorporated within these Terms.

e) Capacity. The Website is a general audience Website for adults age 18 or over, and is intended for use only by individuals in the United States. By using this Website, You represent that You are 18 years or older and have legal capacity to enter into the agreement set out in these Terms, including but not limited to, that You are of sufficient mental capacity, and are otherwise permitted to be legally bound in contract.

2. GENERAL USE OF THE WEBSITE.

a) Website Features. The Website contains certain features and functionality, including the ability to receive content. We reserve the right, in Our sole discretion, to change, modify, remove, or add any features, products, services, or terms offered at any part on the Website. This includes without limitation any features regarding Our products and services and contacting Us. Ferguson strives to ensure that all content on the Website, including the description or depiction of any product or service, availability, and price information, is accurate, complete, and current, but Ferguson does not warrant the accuracy or completeness of the content made available on the Website, or the availability of all products and services offered on the Website. The colors You see on the Website may depend on the device You are using to view the Website. Information on the Website may contain typographical or other human errors and may not be complete or current despite Our efforts. We will attempt to address any inaccurate or incomplete content after We are made aware of it. All weights and sizes may be approximate. If a product offered by the Website is not as described, Your sole remedy is to return it in unused condition. The Website is presented on an “AS IS” basis.

b) Eligibility. THE WEBSITE IS INTENDED FOR USE ONLY BY INDIVIDUALS AGE 18 OR OVER LOCATED IN THE UNITED STATES. IF YOU ARE A PERSON OUTSIDE THE UNITED STATES, BY ACCESSING AND USING THE WEBSITE, YOU AGREE AND CONSENT TO BE BOUND BY THESE TERMS. THE WEBSITE IS NOT AVAILABLE TO ANY PERSONS SUSPENDED OR REMOVED FROM THE WEBSITE BY THE COMPANY. IN USING THE WEBSITE, YOU REPRESENT THAT YOU ARE A PERSON WHO HAS NOT BEEN SUSPENDED OR REMOVED FROM THE WEBSITE. PERSONS CHOOSING TO ACCESS THE WEBSITE DO SO AT THEIR OWN DISCRETION AND INITIATIVE, AND ARE RESPONSIBLE FOR COMPLIANCE WITH THESE TERMS, AND ALL LOCAL LAWS AND RULES, INCLUDING WITHOUT LIMITATION, SUCH LAWS AND RULES REGARDING THE INTERNET, EMAIL, ELECTRONIC MESSAGES, PRIVACY, AND SECURITY.

c) Use. The Website and its contents are for Your personal use only. Ferguson grants You a limited license to access and make personal use of the Website. This license does not include (i) any resale or commercial use of the Website, or the content made available through the Website; (ii) any derivative use of the Website or the content made available through the Website; (iii) any downloading or copying of content or account information; (iv) any collection and use of product listings, descriptions, or prices; or (v) any use of data mining, scraping, spiders, robots, or similar data gathering or extraction tools. You may not use any meta tags or any other “hidden text” utilizing Ferguson’s name or trademarks without the express written consent of Ferguson. Except as explicitly permitted by these Terms, no content made available through the Website may be used, reproduced, transmitted, distributed, downloaded, displayed, framed, modified, or otherwise exploited in any way. All users agree to refrain from copying, modifying, reverse engineering, decompiling, or disassembling any software code included in the Website. You shall not use the Website in any manner that could damage, disable, overburden, or impair the Website.

d) Electronic Communications. When You contact Us through the Website, create a user account, or provide Your e-mail address to Us for any reason, You are consenting to receive communications from Us electronically. We will communicate and transact with You by e-mail or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications that We provide to You electronically satisfy any legal requirement that such communications be in writing. If You wish, at any time, to opt out of receiving electronic communications from Us, You can do so by logging into Your account and changing Your profile settings and preferences or by clicking the “Unsubscribe” link included with such electronic communications.

e) Text Communications. To receive SMS, MMS, or text messages (“Text Communications”) from Ferguson, including messages relating to the delivery of orders You place on the Website, You must provide a mobile phone number and agree to these terms and conditions. We will send You a text message requesting that You affirm Your choice to receive Text Communications, and You must respond to that message to verify Your mobile phone number before You can begin receiving Text Communications. By affirming Your choice to receive Text Communications, You acknowledge and agree that (i) We will send Text Communications to the number You provide and anyone with access to that mobile phone or carrier account will be able to see any such Text Communications; and (ii) You are the subscriber for the number You provide and will inform Us if You are no longer the subscriber. After You opt in to receiving Text Communications, message frequency will vary. Message and data rates apply. You can opt out of receiving Text Communications at any time by texting “STOP” to the number You receive in Text Communications. You will receive one final message confirming You are unsubscribed. If You wish to join again, You can opt in on the Website at any time.

f) Reviews, Comments, Communications, and Other Content. If You post content or submit material concerning or related to Ferguson or the Website (“Submission”), the Submission must not be false, inaccurate, misleading, illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable or consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of such content. You will not post content that victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability.

Unless We indicate otherwise, You grant Ferguson a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, copy, reproduce, distribute, publish, modify, publicly perform, publicly display, adapt, translate, archive, store and create derivative works from such Submission, in any form, format, or medium of any kind now known or later developed. In addition, You authorize Ferguson to share the Submission across all websites, advertisements, media and other medium, affiliated with Ferguson, to include the Submission in a searchable format accessible by users of Ferguson, to place advertisements in close proximity to such Submission, and to use Your name, likeness and any other information in connection with its use of the material You provide. You also grant Ferguson the right to use any material, information, ideas, concepts, know-how or techniques contained in any communication You provide or otherwise submit to us for any purpose whatsoever, including but not limited to, commercial purposes, and developing, manufacturing, and marketing commercial products using such information. All rights in this paragraph are granted without the need for additional compensation of any sort to You. You grant Ferguson and sub-licensees the right to use throughout the world in any media the name that You submit in connection with such content.

You represent and warrant that: (i) You own or otherwise control all the rights in any Submission You submit, and (ii) the Submission is non-infringing and does not otherwise violate the rights of, or cause any injury to, any person or entity. You acknowledge and agree that You will indemnify Ferguson for all claims resulting from the content You post or submit. Ferguson has the right but not the obligation to monitor and edit or remove any activity or content. Ferguson takes no responsibility and assumes no liability for any content posted by You or any third party.

Any Submission made concerning or related to Ferguson or the Website is non-confidential and non-proprietary. Do not send Us any Submission that includes information You wish to remain confidential. Your Submission may be made publicly available, and Ferguson is not responsible for any use or misuse (including any distribution) by any third party. Ferguson is not responsible for damage or harm resulting from Your choice to share personal information.

g) Unavailability. Your access to the Website may be unavailable or interrupted from time to time for a variety of reasons, many of which We cannot control. We are not responsible for any interruptions of Your access to the Website, or any of the consequences of such interruptions.

3. TERMINATION; MODIFICATION.

Without any further notice and at any time, You understand and agree that Ferguson may terminate, cancel, deactivate, and/or suspend Your access to the Website. By terminating Your access or use, Ferguson does not waive or alter any other right or relief to which it may be entitled at law or in equity. If Ferguson terminates or suspends Your access to the Website, Your right to use the Website will immediately cease and You must discontinue use of the Website by all means and methods. Ferguson reserves the right to immediately and permanently deactivate Your Account and delete any information or content stored through Your Account. Ferguson reserves the right to discontinue, modify, alter, or change any policy, feature, product, or service of the Website. You understand, acknowledge, and agree that Your sole and exclusive right and remedy regarding the termination or modification of Your access to and use of the Website, is to stop using the Website.

4. PRIVACY.

a) Privacy Policy. Your privacy is important to Us. By using the Website, You agree to these Terms as well as to the collection transfer, processing, usage, sharing, and storage of Your personal and non-personal information consistent with the terms of Our Privacy Policy. Please review Our Privacy Policy regularly for more information.

b) HIPAA. Ferguson does not request, collect, or use customers’ protected health information. You must exercise caution when sharing information with Ferguson to avoid inadvertently disclosing Your health information.

5. MONITORING.

Ferguson may, but has no obligation to, monitor the use by You and other users of the Website. During monitoring, any information relating to any user or their respective activities on the Website may be examined, recorded, copied, and used in accordance with these Terms and Our Privacy Policy. Furthermore, Ferguson reserves the right at all times (i) to disclose any information provided at any portion of the Website as set forth in Our Privacy Policy, including without limitation to satisfy any law, regulation, or governmental request, and (ii) to refuse to transmit, or to remove, any information or materials, in whole or in part, that Ferguson in its sole discretion, finds objectionable or in violation of these Terms or Our Privacy Policy.

6. CONDUCT AND ACCEPTABLE USE.

a) You are responsible for the content of Your communications and representations through the Website, including those sent to Us through the Website from Our contact forms.

b) We may require, at any time, proof that You are following these Terms. We reserve the right to take, or refrain from taking, any and all steps available to Us, including suspending or terminating Your access to the Website or seeking other legal or equitable remedies, once We become aware of any violation of these Terms. As a condition of use of the Website, You represent the following:

i.You will not interfere with any other person using or enjoying the Website;

ii.You will not use the Website to threaten, abuse, harass, or invade the privacy of any person;

iii.Any content or materials (including through Our contact forms) You submit to Us will be appropriate and lawful;

iv.You will not damage Our Website or Our servers;

v.You will not attempt to gain unauthorized access to computer systems or networks connected to the Website or use the Website in any way for an inappropriate or unlawful purpose;

vi.You will not access data not intended for You or log onto a server or an account that You are not authorized to use;

vii.You will not circumvent or modify, or attempt to or assist another in circumventing or modifying, any security technology or software that is part of the Website;

viii.You will not transmit or disseminate any kind of material that contains malware, viruses, bots, worms or any other computer code, files or programs that interrupt, destroy or limit the functionality or operation of the Website;

ix.You will not impersonate, falsely state, or otherwise misrepresent Your identity in any way while using the Website (including through Our contact forms); and

x.You will not use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler or robot) to navigate, search, and/or extract information from the Website other than the search tools available on the Website and other generally available third-party web browsers (e.g., Netscape Navigator, Microsoft Explorer); and

xi.You will not use the Website, its content, or its information for any criminal or unlawful purpose or encourage anyone else to do so.

Violations of the Terms, including without limitation provisions (i-xi) above, will be determined by the Company in its sole discretion and may result in, among other things, termination of Your access to the Website.

7. CREATING AND USING AN ACCOUNT.

You may create an account to use certain features or functionality of the Website, including online purchases (“Account”). You are not permitted to share, sell, distribute, or otherwise transfer Your Account or allow Your login credentials to be used by any other individual. It is Your responsibility to keep Your Account and password (including any related security questions and answers) confidential, and to ensure that You restrict access to any device You use to access Your Account.

You are solely responsible for any activities or actions taken under Your Account, including purchases, regardless of whether You authorized such activities or actions. You agree to notify Us immediately of any unauthorized use of Your Account. We are not liable for any loss or damage from Your failure to comply with this section.

You represent and warrant that any information You provide to Us is accurate, current, and complete and that You will maintain and promptly update Your information to keep it accurate, current, and complete. If any information You provide to Us is untrue, inaccurate, not current, or incomplete, We reserve the right to terminate Your use of the Website.

8. OWNERSHIP; PROPRIETARY RIGHTS.

All Website content and materials including without limitation text, photographs, illustrations, images, button icons, graphics, product names, designs, logos, blogs, articles, video material, digital downloads, data compilations, software, and audio clips (collectively, “the Intellectual Property”) are protected by copyright, trademark, and other laws of the United States, as well as international conventions and the laws of other countries. The Intellectual Property is owned or controlled by Ferguson, or the party credited as the provider or owner of the Intellectual Property. Any use of the Intellectual Property without the written permission of Ferguson or the owner of the Intellectual Property is strictly prohibited.

The compilation (meaning the collection, arrangement, and assembly) of all content on the Website is the exclusive property of Ferguson and protected by United States and international copyright laws. All software used to provide any service on the Website is the property of Ferguson or its software suppliers and protected by United States and international copyright laws. In connection with Your use of the Website, Ferguson grants You a limited, non-transferable, non-sub-licensable, non-exclusive, revocable license to access, view, use, print and download a single copy of the Website’s content for Your personal use. You agree not to modify or delete any copyright, trademark, or other proprietary notice. Ferguson may revoke this license at any time for any or no reason. Except as expressly authorized by Ferguson, You agree not to sell, license, distribute, copy, modify, publicly perform, or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of all Website content and materials.

Ferguson’s trademarks and trade dress may not be used in connection with any product or service that is not owned or distributed by Ferguson in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Ferguson. All other trademarks not owned by Ferguson that appear within the Website are the property of their respective owners, who may or may not be affiliated with Ferguson.

9. THIRD-PARTY SITES, PRODUCTS & SERVICES; LINKS.

The Website may contain links to third party websites (“Third-Party Sites”) that are not owned, controlled, or operated by Ferguson.

THE COMPANY IS NOT RESPONSIBLE FOR THIRD-PARTY SITES OR THEIR CONTENT. THE THIRD-PARTY SITES ARE NOT CONTROLLED BY US AND NEITHER THESE TERMS OF USE NOR OUR PRIVACY POLICY APPLY TO SUCH THIRD-PARTY SITES. ACCORDINGLY, THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING SUCH THIRD-PARTY SITES, HAS NO RESPONSIBILITY FOR THE OPERATION OR CONTENT OF SUCH THIRD-PARTY SITES, AND WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR USE OF OR RELIANCE ON SUCH THIRD-PARTY SITES. YOUR USE OF THIRD-PARTY SITES IS AT YOUR OWN RISK. THE INCLUSION ON THE WEBSITE OF A LINK TO A THIRD-PARTY WEBSITE DOES NOT IMPLY AN ENDORSEMENT BY FERGUSON. WHEN YOU ACCESS ANY OF THESE THIRD-PARTY SITES, PLEASE UNDERSTAND THAT YOUR RIGHTS AND OBLIGATIONS WHILE ACCESSING AND USING THOSE SITES WILL BE GOVERNED BY THE AGREEMENTS AND POLICIES RELATING TO THE USE OF THOSE THIRD-PARTY SITES. YOU ARE ENCOURAGED TO REVIEW THE AGREEMENTS AND POLICIES FOR ANY WEBSITE YOU CHOOSE TO ACCESS AND CONFIRM THAT THE TERMS ARE ACCEPTABLE TO YOU PRIOR TO YOUR USE.

10. DISCLAIMER; NO WARRANTIES; LIMITATION ON LIABILITY AND DAMAGES.

a) ACTUAL PRODUCT PACKAGING AND MATERIALS MAY CONTAIN ADDITIONAL AND/OR DIFFERENT INFORMATION THAN THE INFORMATION DISPLAYED WITHIN THE WEBSITE OR REFERENCED IN CONNECTION WITH A SERVICE OFFERED ON THE WEBSITE. YOU SHOULD NOT RELY SOLELY ON THE INFORMATION DISPLAYED WITHIN THE WEBSITE AND YOU SHOULD ALWAYS READ LABELS, WARNINGS AND DIRECTIONS PRIOR TO USING A PRODUCT OR USING A SERVICE OFFERED ON THE WEBSITE. IF YOU HAVE QUESTIONS OR REQUIRE MORE INFORMATION ABOUT A SPECIFIC PRODUCT DISPLAYED ON THE WEBSITE OR REFERENCED IN CONNECTION WITH A SERVICE OFFERED ON THE WEBSITE, YOU SHOULD CONTACT THE PRODUCT MANUFACTURER OR SERVICE PROVIDER DIRECTLY. ALL CONTENT, PRODUCTS, AND SERVICES MADE AVAILABLE THROUGH THE WEBSITE ARE FOR GENERAL REFERENCE PURPOSES ONLY. FERGUSON ASSUMES NO LIABILITY FOR INACCURACIES OR MISSTATEMENTS REGARDING ANY PRODUCT OR SERVICE OFFERED ON THE WEBSITE.

b) TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW AND SUBJECT TO PARAGRAPH e) OF THIS SECTION, THE COMPANY AND/OR ITS RESPECTIVE LICENSORS, AFFILIATES, AND SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, LACK OF VIRUSES, OR OTHER HARMFUL COMPONENTS AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS CONTAINED WITHIN THE CONTENT OF THE WEBSITE FOR ANY PURPOSE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE EXTENT ALLOWABLE BY LAW, THE COMPANY AND/OR ITS RESPECTIVE LICENSORS, AFFILIATES, AND SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE, AND NON-INFRINGEMENT.

c) YOU ALSO SPECIFICALLY AGREE THAT FERGUSON IS NOT RESPONSIBLE FOR ANY CONTENT SENT AND/OR INCLUDED ON THE WEBSITE BY ANY THIRD PARTY. YOU FURTHER AGREE THAT FERGUSON AND/OR ITS RESPECTIVE LICENSORS, AFFILIATES, AND SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE WEBSITE AND/OR MAY DISCONTINUE ANY PART OF THE WEBSITE AT ANY TIME.

d) ALSO SUBJECT TO PARAGRAPH e) OF THIS SECTION AND TO THE EXTENT ALLOWABLE BY LAW, IN NO EVENT SHALL THE COMPANY AND/OR ITS RESPECTIVE LICENSORS, AFFILIATES, AND SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER. IF THIS LIMITATION OF LIABILITY OR THE EXCLUSION OF WARRANTY SET FORTH ABOVE IS HELD INAPPLICABLE OR UNFORCEABLE FOR ANY REASON, THEN THE COMPANY’S MAXIMUM LIABILITY FOR ANY TYPE OF DAMAGES SHALL BE LIMITED TO THE LESSER OF $100 OR THE PURCHASE PRICE. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE WEBSITE, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE WEBSITE.

e) IT IS POSSIBLE THAT APPLICABLE LAW MAY NOT ALLOW FOR LIMITATIONS ON CERTAIN IMPLIED WARRANTIES OR EXCLUSIONS OR LIMITATIONS OF CERTAIN DAMAGES. SOLELY TO THE EXTENT THAT SUCH LAW APPLIES TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. IF APPLICABLE LAW PROHIBITS THE LIMITATION OR EXCLUSION OF A PARTY’S LIABILITY WITH RESPECT TO DEATH OR PERSONAL INJURY CAUSED BY SUCH PARTY’S NEGLIGENCE, FRAUD OR ANY OTHER MATTER, THEN SUCH PARTY’S LIABILITY WILL NOT BE LIMITED OR EXCLUDED TO THE EXTENT OF SUCH PROHIBITION UNDER SUCH APPLICABLE LAW.

11. PLACING ORDERS THROUGH THE WEBSITE.

a) Product Descriptions. Ferguson attempts to provide product descriptions that are as accurate as possible. However, Ferguson does not warrant that product descriptions or other content of this Website is accurate, complete, reliable, current, or error-free. If a product You purchase from us is not as described, Your sole remedy is to return it in unused condition.

We have also made every effort to display as accurately as possible the colors and finishes of the products that appear on the Website. However, as the actual colors You see will depend on Your monitor, we cannot guarantee that Your monitor’s display of any color or finish will be accurate.

b) Product Availability. The availability, product packaging, quality, quantity, price, discounts, charges, and fees for any product, service, or program found on the Website are subject to change at any time without notice. Ferguson may take any or all of the following actions at any time, with or without notice: (1) limiting the availability of any product, service, or program; (2) discontinuing any product, service, or program; (3) restricting any purchase; (4) cancelling any purchase; or (5) refusing any order. Products may not be available on Ferguson.com at all times. Some products may be subject to additional terms, conditions, policies, and disclosures. If You order a product that is out of stock, We will contact You to advise of the estimated shipping date for back-order items, and to determine if any modification to Your order is necessary. Ferguson may, in its sole discretion and with or without notice, limit Your order or the quantity of a particular product that You may order.

Ferguson reserves the right to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same payment account and also to orders that use the same billing and/or shipping address, or same email address. We will contact You should such limits be applied. Ferguson also reserves the right to prohibit sales to dealers.

c) Pricing. While Ferguson strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Ferguson shall have the right, at Our sole discretion, to either contact You for instructions or cancel Your order and notify You of such cancellation. Prices are in U.S. dollars and do not include applicable taxes, if any. Promotional prices and discount offers are valid only during the applicable period established for the program. Prices and availability are subject to change without notice. Ferguson has the right to cancel any order for products or services listed at an incorrect price due to any error, whether or not the order has been confirmed. Ferguson will provide notice to You when cancelling any such order.

d) Purchase Limits. Ferguson may, in its sole discretion, establish a spending limit for Your account. Your payment card issuer may also establish spending limits that affect Your right to place orders through the Website. You should consult the cardholder agreement between You and Your payment card issuer to determine what limits, if any, exist.

e) Updating or Cancelling an Order. Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at Our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in Your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by Our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact You if all or any portion of Your order is canceled or if additional information is required to accept Your order. If Your order is canceled after payment has been received, we will issue a credit by the charged payment method for the amount of the charge, or by an alternate method in Our sole discretion.

You cannot cancel an order on the Website; an order can be cancelled by You only by speaking with a sales associate.

f) Method of Payment; Billing and Payments. You must make appropriate arrangements to provide a valid method of payment, including without limitation a valid credit or debit card, to order products through the Website. You authorize Ferguson to charge Your chosen method of payment for all purchases made through Your account on the Website, plus applicable taxes, fees and other charges (including sales tax, service fee, and delivery charge). You represent that You have the legal right to use any method of payment You provide, and You agree to pay for any order through the Website placed by You or anyone using Your account regardless of whether You authorized that person’s activities or actions.

g) Reservation of Rights. When You place an order through the Website, it will be subject to Ferguson’s acceptance. Ferguson may require verification of information before accepting or fulfilling any order. An order number or order confirmation does not indicate that Ferguson has accepted Your order. At any time after receiving Your order, Ferguson may accept or decline it for any or no reason and without liability to You or anyone else. If Ferguson cancels an order for which Your method of payment has already been charged, Ferguson will issue a refund to You. All returns and refunds for orders placed on the Website are subject to Ferguson’s Returns and Cancellation Policy.

h) Delivery Terms. Ferguson will deliver Your order to the delivery address You provide at the time of purchase. We will conclusively presume that anyone at the delivery address who receives and accepts the delivery is authorized by You to do so, regardless of whether You authorized that person’s actions or activities. If no one is at the delivery address at the specified time nor any delivery instructions provided for unattended (contactless) delivery or otherwise, We may not deliver Your order, and You may be charged a restocking fee or the cost of return shipping. In the case of unattended (contactless) deliveries, Your order will be delivered to the delivery address provided at the time of purchase regardless of whether someone is there to receive and accept delivery.

You are responsible for properly storing Your items promptly after delivery. Ferguson cannot guarantee the quality of items that are not properly stored promptly after delivery.

i) Pro Pick-up alternatives. “Pro Pick-Up” or “Pro Pick-Up within one hour” may be available as an alternative to standard order delivery based upon the product(s) ordered, store location, and local inventory. The Pro Pick-Up alternatives that may be available for Your order, if any, will be identified at checkout. “Pro Pick-Up” or “Pro Pick-Up within one hour” are limited to specific hours that vary by store location, and Ferguson is not responsible and assumes no liability for the failure or inability to complete a designated pick-up within the applicable time period. Your Pro Pick-up location will default to the store location designated on the website. If You would like to arrange for pick-up at another location (where available), You may change to another available store location. When ordering over the phone, advise the Ferguson associate that you prefer to pick-up Your order, the preferred store location, and the Pro Pick-Up alternative You would like to use for the order, and the Ferguson associate will confirm availability, store location, and time for pick-up. When ordering online, You will receive an order confirmation by email or text (if You have opted-in to receive text messaging) confirming the scheduled date and time that You order will be ready for pick-up at the designated store location. If an order designated for “Pro Pick-Up” or “Pro Pick-Up within one hour” is not picked-up from the designated store location within three (3) business days from the date of availability provided at the time of confirmation, Ferguson reserves the right, in its sole discretion and without further notice to You, to cancel the order and return the product(s) to inventory. If Ferguson cancels the order, We will issue a credit by the charged payment method for the amount of the charge (less any restocking fee that may apply), or by an alternate method in Our sole discretion.

12. INDEMNIFICATION; HOLD HARMLESS.

You agree to indemnify and hold Ferguson, its employees, officers, directors, investors, agents, assignees, affiliates, partners, subsidiaries, contractors, attorneys, accountants, advertisers, and any and all other individuals and organizations providing services on behalf of Ferguson harmless from all claims, liabilities, losses, damages, costs and expenses (including without limitation, attorneys’ fees and expenses, and direct, incidental, consequential, exemplary and indirect damages) arising out of, resulting from or relating to Your use of the Website, Your breach or alleged breach of these Terms, or Your violation of any rights of another user. Ferguson reserves the right to assume or participate, at Your expense, in the investigation, settlement and defense of any such action or claim.

13. DISPUTE RESOLUTION.

PLEASE READ THIS SECTION CAREFULLY. AS SET FORTH BELOW, YOU AGREE TO WAIVE YOUR RIGHTS TO TRY ANY CLAIM YOU MAY ASSERT BEFORE A JUDGE OR JURY AND TO PARTICIPATE IN ANY CLASS, COLLECTIVE OR OTHER REPRESENTATIVE ACTION.

These Terms are governed by the laws of the State of Virginia, without regard to its conflict of laws principles. You acknowledge and agree that any claims, lawsuits, or other actions (collectively, “Claims”) arising under or relating in any way to (i) these Terms (including without limitation interpretation, breach, termination, or validity of the Terms), (ii) use of the Website, or (iii) any products or services provided or sold by Ferguson, shall be subject to and resolved solely through binding arbitration following rules established by the American Arbitration Association. Any such arbitration proceeding shall be brought on an individual basis and shall not be consolidated with any dispute of any other party. You agree that neither You, nor Your representatives, shall have the right or authority to bring any Claims on a class action basis or on bases involving Claims brought in a purported representative capacity on behalf of the general public, other users, or other persons similarly situated.

To the fullest extent permitted by law, You acknowledge and agree that You are waiving the right to a trial by jury and to the litigation of disputes in state or federal courts of general jurisdiction. You further acknowledge and agree that any arbitration shall proceed on an individual basis only and not as a class action or representative action, and You expressly waive the right to file a class action or seek relief on a class basis.

14. ASSIGNMENT.

You may not assign these Terms, or any of Your rights or obligations hereunder, without the prior written consent of Ferguson. Ferguson may assign all or any part of its rights and obligations under these Terms, and any assignment will inure to the benefit of Our successors, assigns, and licensees.

15. SEVERABILITY.

If any provision of these Terms, including Our Privacy Policy, is found invalid, illegal, or unenforceable by any court of competent jurisdiction, the invalidity of such provision(s) shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect, as shall this agreement, as if such invalid, illegal, or unenforceable provision(s) had never been a part of these Terms. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

16. SURVIVABILITY.

Sections 4 (Privacy), 8 (Ownership; Proprietary Rights), 12 (Indemnification; Hold Harmless), 13 (Dispute Resolution), 14 (Assignment), 15 (Severability), 17 (Headings), 19 (No Waiver), 20 (Children’s Online Privacy Protection Act (“COPPA”) Notification), and 21 (Digital Millennium Copyright Act) shall survive any termination of these Terms.

17. HEADINGS.

All headings used in these Terms are for reference purposes only and shall not be used to interpret, analyze, or construe these Terms or the provisions set forth herein.

18. ENTIRE AGREEMENT.

These Terms, including Our Privacy Policy, represent the entire agreement between the Company and You regarding the use of the Website. These Terms cancel and supersede all prior understandings between the Company and You regarding the rights and obligations set forth herein. No provision of these Terms shall be modified or amended except as expressly stated within the Terms.

19. NO WAIVER.

NO WAIVER OF ANY OF THESE TERMS BY FERGUSON IS BINDING UNLESS AUTHORIZED IN WRITING BY AN OFFICER OF FERGUSON AUTHORIZED TO AGREE TO SUCH WAIVER. IF THE COMPANY WAIVES A BREACH OF ANY PROVISION OF THE TERMS, ANY SUCH WAIVER WILL NOT BE CONSTRUED AS A CONTINUING WAIVER OF OTHER BREACHES OF THE SAME NATURE OR OF OTHER PROVISIONS OF THE TERMS AND WILL IN NO MANNER AFFECT THE RIGHT OF THE COMPANY TO ENFORCE ALL TERMS AT A LATER TIME.

20. CHILDREN’S ONLINE PRIVACY PROTECTION ACT (“COPPA”) NOTIFICATION.

Our Website is not designed or intended for use by persons under the age of 18. Pursuant to 47 U.S.C. Section 230(d) as amended, We hereby notify You that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist You in limiting access to material that may be harmful to minors. Information identifying current providers of such protections is available at the Electronic Frontier Foundation website, http://www.eff.org.

21. DIGITAL MILLENNIUM COPYRIGHT ACT.

Pursuant to Title II of the Digital Millennium Copyright Act, all claims of copyright infringement for material that is believed to be residing on the Website should be promptly sent in the form of written communication to Ferguson by email to customer.support@ferguson.com. All claims must include the following information:

a) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

b) Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at the Website are covered by a single notification, a representative list of such works at the Website;

c) Identification of the material that is claimed to be infringing or to be the subject of infringing activity, and that is to be removed or to have access disabled, and information reasonably sufficient to permit the material to be located on the Website;

d) Contact information for the complaining party, including full name, postal address, telephone number, and if available, an email address at which the complaining party may be contacted;

e) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

f) A statement under penalty of perjury that the information in the notification is accurate, and that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

22. CONTACT US.

If You have any questions about these Terms, please contact Us at:

Email: customer.support@ferguson.com

Phone: (888) 222-1785